SHIPPING

1. SHIPPING RATES

    

   Shipping rates are calculated at checkout.

   Free delivery available and reflected in shipping rate calculations when you order above certain value of product.

    

2. CUSTOM TAXES & PERMIT

    

   Please note the shipping rate does not include any applicable taxes and duties by customs in the country where the order is to be delivered. Your order may be eligible for import taxes. You may also be required to hold a permit to import these goods. It is your responsibility to check with your local customs authorities on the import regulations prior to placing orders. If the required permit, taxes, duties and any required documentations are not provided, Okamoto will not entertain any request for refund. 

    

    

3. How long will my order take to reach me?

    

   The duration of time taken for your order to reach you is reflected when you choose your shipping option at checkout.

   While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any delay, loss or damage caused by delivery carrier/couriers/shippers. We have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

   To get updates on your order, feel free to email us at contactus@okamotoglobal.com. We will respond within 3 business days.

    

4. How is my order being wrapped?

    

   All orders will be shipped in discreet unmarked envelopes with no branding or product indication on the exterior of the parcel, thus ensuring that the content in each parcel will not be made known to anyone else, unless someone is not the intended recipient opens the parcel intentionally.