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SHIPPING
  1. INTERNATIONAL SHIPPING RATES

     

    AUSTRALIA / UNITED STATES / REST OF ASIA (excludes Singapore)

    Free delivery on orders SGD200 and above

    Includes: Australia, Canada, Hong Kong, India, Indonesia, Jersey, Malaysia, Mexico, New Zealand, Philippines, South Korea, Thailand, United Kingdom, United States, Vietnam

      

    SINGAPORE

    Free delivery on orders SGD15 and above

    Below SGD15, delivery will be charged at SGD5

     

    REST OF WORLD

    Shipping rate to rest of the world is calculated at checkout.

      

  2. CUSTOM TAXES

     

    All orders are dispatched from Singapore – please note the shipping rate does not include any applicable taxes and duties by customs in the country where the order is to be delivered. Your order may be eligible for import taxes. You may wish to check with your local customs authorities prior to ordering.  

     

     

  3. How long should I expect to receive my order?

     

    For overseas deliveries, it will usually take 20 days for your parcel to reach you.

     

    For local deliveries, the order will reach you within 5 business days upon your transaction completion.

    While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay cause by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

    To get updates on your order, feel free to email us at contactus@okamotoglobal.com or call us at +65 6288 2277, Monday to Friday, 9am to 5pm (+8:00 GMT)

     

  4. How is my order being wrapped?

     

    All orders will be shipped in discreet unmarked envelopes with no branding or product indication on the exterior of the parcel, thus ensuring that the content in each parcel will not be made known to anyone else, unless someone is not the intended recipient opens the parcel intentionally.